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Cancellation Policy

The COVID-19 coronavirus is currently affecting many regions around the world.  We sympathise with the families and patients who have been affected by this virus and our thoughts are with those who have lost their loved ones. 

In all our hotels, we are strictly adhering to the advice of local government authorities, following stringent health and safety guidelines and taking the highest level of preventative measures to keep our guests and staff safe. 

Beginning 1 January 2021, our new cancellation policies, which will apply to bookings made at all Peninsula properties, aim to provide consistency and adjustability when your plans change. The new policies include:


  • A standardised cancellation time for all Peninsula properties for general bookings: 3:00 pm, local time, one day prior to arrival.
  • Luxury in Advance, an early-bird booking offer at a preferential rate available in all Peninsula properties, allows guests to change reservations without penalty for up to 12 months from the original booking date.
  • Waived cancellation fees for group and banqueting bookings made through 30 June 2021 (regardless of the event date), with an option of refunding or rescheduling of the event up to 12 months from the original event date. Thereafter, for all confirmed Group & Banqueting Bookings, based on local government social distancing policies and guidance, flexibility will be considered regarding cancellation fees and re-booking the event up to six months from the original event date.


We are closely monitoring the situation and will adjust the policy as needed for the benefit of our guests.


We look forward to welcoming you in the future to one of The Peninsula Hotels.